Updated April 2016

How we use your information

This privacy notice tells you what to expect when Heathrow Airport Limited collects personal information when you register with the Heathrow Rewards loyalty programme and use your Heathrow Rewards card. Heathrow Airport Limited ("Heathrow") takes its obligations with regard to your personal information seriously. Our aim is to always use your personal information fairly, responsibly and securely. We will use your personal information for the purpose of managing the Heathrow Rewards loyalty programme and improving the way we run it.

We may also use your personal information to understand your shopping habits and behaviour so that we can send you offers and information on things that might interest you and be of relevance to you.

We may use some carefully selected third parties to help us deliver the Heathrow Rewards service but they are only allowed to use your personal information for that reason only. Some of our trusted third parties who deliver the Heathrow Rewards service may transfer your information overseas but we make sure that your information remains protected and secure.

We will keep your personal information in line with our retention policy which ensures that we keep your details for no longer than is necessary. Your information will be retained in a secure environment and access to it will be restricted according to the ‘need to know' principle.

When you register with Heathrow Rewards we will send you a confirmation email and a monthly email newsletter which may contain important information about your account. We do our best to tailor this information so that it is useful to you, but if at any time you no longer wish to receive it, you can opt out by following the instructions that we will give you with each communication. Please note however that it is a condition of membership to provide a valid email address, please see the Heathrow Rewards Programme terms and conditions for more details on what happens to your account if you unsubscribe from emails.

Access to personal information

Individuals can find out if we hold any personal information by making a ‘subject access request' under the Data Protection Act 1998. If we do hold information about you we will:

  • give you a description of it;
  • tell you why we were holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

To make a request to Heathrow for any personal information we may hold you need to put a request in writing using the contact details at the end of this notice.

If we do hold information about you, you can ask us to correct any mistakes by contacting us using the contact details provided.

Complaints and queries

We try to meet the highest standards when collecting and using personal information. For this reason we take any complaints we receive about this seriously. We encourage people to bring it to our attention if they think our collection or use of personal information is unfair, misleading or inappropriate.

Disclosure of personal information

In the majority of cases we will not disclose your personal information to others unless we have previously gained your consent. However there will be circumstances where we may be required to disclose your personal information without your consent e.g. where we are required by law to disclose information or where the information is required to prevent or detect a crime. In the case of all disclosures we will always ensure the disclosure is legitimate and proportionate for the purpose.

Visitors to the Heathrow Rewards website

When someone visits the Heathrow Rewards website we collect standard internet log information and details of visitor behaviour patterns. We do this by using cookies which record those areas of the website that have been visited by your computer, for how long and what activity was undertaken on the website. We do this so we can understand which are the most popular parts of our website, and also to improve your experience. We collect this information in a way which does not identify anyone. You are not obliged to accept cookies. You have the opportunity to set your computer to either to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. To find out more about cookies, visit aboutcookies.org

Privacy and cookies

What are cookies?

Cookies are small text files which are stored on your computer when you visit certain web pages. At Heathrow we use cookies to understand how our sites are used which helps us to improve your overall online experience. Some of the cookies we use are necessary for some of our sites to work whilst other cookies are used to provide tailored advertising by trusted third parties. The cookies we and our third parties place on your computer do not collect personally identifiable information like your name, address or payment details. To find out more about cookies, visit aboutcookies.org

The privacy of your information is important to us and so we want to keep you well informed about cookies. We shall continue to work on initiatives in relation to recent cookie legislation to ensure you have the best experience when visiting our websites.

The different types of cookies we use

Heathrow uses the following categories of cookies on its websites:

Strictly necessary – These cookies are essential for certain features of our websites to work for example when you make payments for car parking. These cookies do not record identifiable personal information and we do not need your consent to place these cookies on your device. Without these cookies some services you have asked for cannot be provided.

Performance – These cookies are used to collect anonymous information about how you use our websites. This information is used to help us improve our websites and understand how effective our adverts are. In some case we use trusted third parties to collect this information for us but they only use the information for the purposes explained. By using our websites, you agree that we can place these types of cookies on your device.

Functionality - These cookies are used to provide services or remember settings to enhance your visit for example text size or other preferences. The information these cookies collect is anonymous and does not enable us to track your browsing activity on other websites. By using our websites, you agree that we can place these types of cookies on your device.

Targeting and Advertising – These cookies are used by trusted third parties to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. Information contained in these cookies is anonymous and doesn't contain your personal information. To find out more about cookies used for targeting and advertising follow youronlinechoices.com and networkadvertising.org or contact us at website_feedback@heathrow.com for further information about the trusted third parties we use.

Managing cookies

If you'd prefer to restrict, block or delete cookies from us and our third party advertisers, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser to learn how to change your cookie preferences. If you choose to disable all cookies we cannot guarantee the performance of our websites and some features may not work as expected.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this Privacy notice

We keep our privacy notice under regular review and we will place any updates on this webpage. At the start of this privacy notice we will tell you when it was last updated.

How to contact us

Data Protection Manager
Heathrow Airport Limited
The Compass Centre
Nelson Road

This privacy notice does not provide exhaustive detail of all aspects of Heathrow Airport Limited's collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the contact address above.

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